Information for tenants

Working with you

At Hellards, we feel strongly that tenants deserve and should expect a professional and personal service. We try hard to work with you to help find your perfect home, with the minimum of stress. We normally have a wide variety of good quality properties available to let. For your peace of mind, we will ensure that each property complies with current health and safety legislation, even if we do not manage it ourselves.

One of our friendly letting team will guide you through the referencing and application process. We are happy to advise you on how much you can afford to rent up to, based on your income, if you request our help. For your protection, your deposits will be transferred to a Government-accredited deposit scheme. The Deposit Protection Service (DPS) provides a safe haven for your money, as well as a dispute resolution service, should it be needed, at the end of your tenancy.

Reserving a property

When you have found the home you would like to rent, we will request an initial payment, equivalent to one week’s rent (to be deducted from the first month’s rent) in order to seize marketing and progress to the referencing stage.


We use the services of a professional referencing agency, who will carry out a credit reference check, on your income source and landlord’s reference (if applicable). In some circumstances, a guarantor may be required.

Right to Rent

In October 2016, the Government introduced the Right to Rent Act, which requires letting agents and/or landlords to carry out identity and residency status checks. Please be ready to produce ID and proof of address information when requested. Without this, you may not be permitted to take up a tenancy with us.


We don’t manage every property directly ourselves, as some landlords choose to manage their own properties. If you rent a property managed by Hellards, you can be assured that our friendly and professional team will deal with any maintenance issue you have as quickly and efficiently as is reasonably practical. Where we can, we deal with local trusted contractors, who act promptly for us.

Ready to Register? Click here or call us on 01962 736333. Alternatively, email to:

Please click here to see our full Terms and Conditions for Tenants.

Please click here to download the Government Right to Rent form.

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